Your satisfaction is our highest priority
For course enrollment: purchases may be refunded (less a 5% processing fee), to our discretion, within 24 hours, provided that you are located within the United States and haven’t viewed or completed the majority of the course material or your order has been shipped. Please contact us via our Contact Us page here for billing support: Contact Us.
Online Courses (Individual Enrollment)
Awe Robotics will provide you a refund for an Online Course that you subscribe to under these conditions:
- If the Course that you enrolled in was cancelled by Awe Robotics, we will refund your account with the amount you paid.
- If you’ve completed at least 2 modules and actively shown that you’ve tried the program, but are still unsatisfied, you have the right to request a refund for such purchased Course within 7-days of purchase.
- You will not be entitled to receive any refund whatsoever after 7-days have passed.
- For Courses that included a Free Kit, you must return your kit back to before we will issue your refund.
Awe Robotics will not provide you a refund for an Online Course that you subscribe to under these conditions:
- If you view the majority of the Course and/or earn a Certificate, you will not be eligible to receive any refund.
- If you fail to unsubscribe prior to your subscription renewal, you will not be eligible to receive any refund.
- If you fail to ship back any Free Awe Robotics Kit(s) in new, original, unused condition. If you return a kit to us that is damaged, missing parts, or broken, you will not be eligible to receive any refund.
- If you’re located outside of the United States, you will not be eligible to receive any refund. International enrollments are non-refundable. All sales are final.
- If you weren’t the original purchaser of the course, you will not be eligible to receive any refund.
- If you’re enrolled in Online Courses through Powered by (Curriculum), Studio, Affiliates, and/or other non-Individual enrollment methods. These have their own refund policy.
Please note that you will be responsible for paying for your own shipping costs for returning your kit. Each Awe Robotics Kit that is returned will be assessed a $50 restocking fee + 5% processing fee, and must be returned in new, re-sellable condition with the original packaging. Previous shipping costs are non-refundable.
We will try to provide you with the refund (less a 5% processing fee), within 10 business days; however, we reserve the right to delay the refund in case of a failure by you to follow our instructions.
There are no refunds given on our downloadable products. Once you purchase a digital product, you will automatically gain access to it. Therefore, we have no way of getting it back. Because of this reason, we cannot offer refunds on our downloadable products. All sales are final on Digital Downloads.
Merchandise & Apparel
If you are not totally satisfied with your merchandise or apparel purchase please contact us to request a refund within 7 days of receiving your order. Simply mail the order back to us for a refund on your order. We will process your refund within 10 business days of receiving it back to our facility. Return claims cannot be made outside of our 7-day window from delivery.
Apparel must be returned in new, unworn, and unwashed condition with the original tags attached, in order to receive a refund. We do not offer exchanges at this time.
Please call us at 239-747-6268 at least 24-hours in advance of your lesson if you need to cancel it. Missed lessons may be rescheduled within 7-days of the original date or forfeited. Lessons are non-transferable and non-refundable.
Coaching, Mentoring, or Bootcamp Programs
There are no refunds on coaching, mentoring, or bootcamp tuition. All sales are final. The tuition is non-transferable and non-refundable.
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We’re people too, and we pride ourselves on our customer support and high-quality services. We’re here to help you! If you’re here, and you need help, please reach out. Our goal is to make your experience with Awe Robotics the best!